Fast Orders, Zero Stress, Easy Repeats – No Calls, Just Handy Reminders

Order Ahead with Ease

Discover a smarter way to manage your prescriptions with our streamlined online service. Enjoy quick ordering, shorter wait times, and effortless repeat prescriptions - all without picking up the phone. Just helpful reminders to keep you on schedule.

Now, ordering your prescriptions in advance is simple and stress-free. Just a few taps and you’re done. You can also end messages directly to the pharmacy, set up dose alerts, and much more.

Ready to streamline your pharmacy experience? Follow the steps below to get started. 

Download our Repeat Prescription app.

  1. Download the Refill Assistant app from the app store
  2. Enter our 7-digit pharmacy code 6265400
  3. Select “O'Dwyers Pharmacy”.
  4. Enter a 4-digit PIN number that you will remember and add your contact and caregiver/doctor details.

That's it - you are ready to go!

The app is currently available for our Main Street and Shopping Centre locations only.
To order a prescription from our Feehan’s Road store, please click here.

Download Now

Choose your app store 

Enter the code 6265400 and select O'Dwyers Pharmacy

App FAQs

When I first download the app, what are the next steps?

Once you download the Refill Assistant app, you will be asked to enter a code which is 6265400. Then select your preferred location.

  • Main St
  • Shopping Centre

Enter a 4-digit PIN number that you will remember. PS: Only you will know this PIN.

Please ALLOW the app to send Notifications.That is it-you are ready to go.

What if I don’t allow notifications?

If you opt out of notifications, you will not receive alerts such as prescription ready for collection, repeat order reminders or other relevant messages from the pharmacy.

How do I order a new prescription with the mobile app?

Press the REFILL PRESCRIPTION button on the opening screen, enter your PIN number and then press the + or NewOrder button. Enter the prescription details. You can also take a photo of the prescription.

What is the repeat prescription reminder?

If you have a repeat prescription, you can elect to have a reminder sent to you the next time your repeat order is due. Just enter the number of days for your next reminder. For most monthly prescriptions, please enter 28 (days).

Do I need to bring my original prescription when using the mobile app to order?

Yes, the pharmacist must review the original prescription and stamp it before dispensing the medication. This is a regulatory requirement.

How do I know the pharmacy has received my order?

Once you submit the prescription order, a Thank You message appears stating the pharmacy has received your order.

What happens next?

Once the prescription is ready, we will send you a message that it is ready. For longer lead-time medications, we will send you a Processing order message.

Can I use the app for repeat prescriptions?

Yes, we recommend that you leave your repeat safely on file with us. This means we can more easily process future prescription orders from the mobile app.

I made a mistake with my order, what should I do?

Open the relevant order in the app and press the UPDATE button. Please modify the order and press save. We will get a notification that you have made a change to the order.

Can I send a message about the order?

Yes, you can. Open the relevant order in the app and scroll down until you see Timeline view. Enter a message and press send. All messages from the pharmacy will be in the same Timeline view.

How do I order for someone else?

Please go to the SETTINGS icon (looks like a Gear icon) to Manage Patients. You can edit, add or remove patients from the app.  Then just order as you would for yourself.

I have forgotten my PIN, what do I do?

When you try to enter an incorrect PIN, the app will state Incorrect PIN. Press RESET. Please contact us at the pharmacy and ask us to create a recovery code. Enter a new PIN and then enter the recovery code. Note this is time sensitive.

I have a lost my phone or got a phone upgrade – how do I transfer my account?

Download the Refill Assistant app onto your new phone. Once downloaded, please contact us at the pharmacy, and ask us to create a recovery code. Enter the code and a PIN number. All your patient, medication and reminder information will get downloaded to the app.

Can I phone the pharmacy directly from the app?

Yes, just open the Information button and press the phone number.

Is the app GDPR compliant?

Yes, the app is GDPR complaint. In the app, you can view the privacy policy and close your account which will remove your data from our servers. On request, the pharmacy can also export your app related data.

How secure is my personal information?

Your information is very secure. All patient and prescription information are encrypted on the device and in transit.

Open 7 days a week across Cashel — always here for you.